We’re here for you. Get in touch and we’ll sort everything out

Tell us who you are and what you need — and we’ll point you to the fastest way to get an answer. Questions about learning go to our sales team, problems go to support.

Choose your role 👋

That way we can tell you straight away who will answer fastest.

Two ways to reach us ⚡

To get you an answer faster, we’ve split enquiries into two routes.

For new and current customers

Sales team

Questions about learning and lesson format
Subscriptions, lesson packages, prices and discounts
Choosing a tutor and the trial lesson
Renewing or changing your plan

Questions about learning
Subscriptions and prices
Choosing a tutor

+44 7521 647522

Mon–Fri 9:00–20:00 · Sat 10:00–16:00

Request a call

If something went wrong

Support

Technical problems with the platform or video call
Questions about payments and refunds
Cancelling, rescheduling or missing a lesson
Complaints, changing tutor and other issues

Technical problems
Payment questions
Cancelling lessons

We reply within a few hours during working hours

Support request form 📝

We reply within a few hours during working hours.

Other ways to find us 💜

Email[email protected]Help centreAnswers to common “what if?” questions

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