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Answering your "what ifs?"

All lessons are conducted online in a one-on-one format between the student and teacher. They work together via Zoom or Google Meet: solving problems, discussing examples, and reaching understanding step by step. The format is convenient and flexible — no rush or pressure, with a focus on understanding. A phone, tablet, or computer with internet access and a camera is all you need. Teachers may use interactive whiteboards for explanations, so we recommend choosing a device with a larger screen when possible.

Yes, we recommend turning on the camera and microphone during the lesson. This helps the teacher better sense the child's mood, notice where help is needed, and maintain a live connection. If there are technical difficulties — don't worry. We'll always find a convenient solution together.

We suggest answering a few questions to understand what matters most for your child right now: their level, goals, and topics they want to work on. Based on your answers, we suggest a teacher who best fits this request and with whom the child will feel calm, understood, and interested in learning. Such a teacher is marked with a "Best recommendation" badge — meaning their experience matches your situation well. If you find it hard to choose, our manager will gladly help. According to our statistics, 95% of parents are satisfied with the selected teacher. However, if the teacher doesn't suit for any reason, we'll find another one for free.

Learning at our school starts with an introductory lesson — a full session aimed at identifying topics that need special attention, creating an individual learning plan for your child, as well as getting acquainted with the teacher and setting the child up for comfortable learning. After the lesson, the teacher prepares a report for parents and a personalized lesson plan to make learning clear, comfortable, and as effective as possible.

Parental presence is not required. During the first introductory lesson, it's helpful if you can join for the last few minutes to hear feedback and ask the teacher questions. If that's not possible, you can review the report and the learning plan on the platform. During regular lessons, we recommend that the child works independently with the teacher. This helps them focus better, build rapport, and gradually feel confident in their own learning.

Yes, you can change your teacher at any time. You can do this on your own in your personal account or by contacting the support chat on the platform.

The standard lesson duration is 55 minutes. This is enough time to properly explain the material, reinforce the topic, and answer all the child's questions without overloading.

The introductory lesson costs 40 GBP.

Yes, if you wish, you can pause learning for up to 180 days. All lessons are kept on your balance, and after resuming, the child continues from where they left off.

Yes. If your plans have changed, you can reschedule or cancel a lesson on your own in your account, or contact support. Please note: in case of a no-show without prior notice, the lesson will be deducted from your balance. We recommend notifying us of changes in advance to preserve your lesson.